Our Ref: xxx
Date:
To
xxx Contracting LLC
P. O. Box xxx
Dubai, U.A.E.
Attention : Mr. xxx, Group Procurement Manager
Project : Design and Build of Coastal Village Residential Building.
Subject : Re – Maintenance during DLP & Escalation Matrix
Dear Sir,
We are in receipt of your letters ref: xxx and xxx dated 27 & 29 June xxx respectively.
In reference to our product “pre-fabricated bathrooms pods”, our contact details for any defect notification during the defects liability period of 1 year from TOC is listed below:
| Approach | Name | Designation | Mobile | |
| 1st | Mr. xxx | Maintenance Supervisor | xxx | xxx |
| 2nd | Mr. xxx | Site Engineer | xxx | xxx |
| 3rd | Mr. xxx | Projects Manager | xx | xxx |
Also, you can send all your communications to xxx or contact our landline on xxx
On the other hand, please note that M/s xxx (Contractor Name) scope doesn’t include preventive maintenance service contract.
M/s xxx (Contractor Name) own team will attend to defect location within 48 hours from receiving any defect notification during the defects liability period.
Our team includes plumbers, carpenters, painters, electricians and masons who are trained and capable of attending and closing any defect within M/s xxx (Contractor Name) scope.
Please note that our Operation & Maintenance manual ref: xxx is submitted to you on 24 June xxx and is currently under the Engineer’s review.
Yours faithfully,
On behalf of xxx LLC
xxx
project Manager
